mailcow/.github/ISSUE_TEMPLATE/Bug_report.md

name	about
Bug report	Report a bug for this project

README and remove me For community support and other discussion, you are welcome to visit and stay with us @ Freenode, #mailcow Answering can take a few seconds up to many hours, please be patient. Commercial support, including a ticket system, can be found @ https://www.servercow.de/mailcow#support - we are also available via Telegram. \o/

Describe the bug, try to make it reproducible A clear and concise description of what the bug is. How can it be reproduced? If applicable, add screenshots to help explain your problem. Very useful for bugs in mailcow UI.

System information and quick debugging General logs:

• Please take a look at the documentation.

Further information (where applicable):

• Your OS (is Apparmor or SELinux active?)
• Your virtualization technology (KVM/QEMU, Xen, VMware, VirtualBox etc.)
• Your server/VM specifications (Memory, CPU Cores)
• Don't try to run mailcow on a Synology or QNAP NAS, do you?
• Docker and Docker Compose versions
• Output of git diff origin/master, any other changes to the code?
• All third-party firewalls and custom iptables rules are unsupported. Please check the Docker docs about how to use Docker with your own ruleset. Nevertheless, iptabels output can help us to help you: iptables -L -vn, ip6tables -L -vn, iptables -L -vn -t nat and ip6tables -L -vn -t nat
• Reverse proxy? If you think this problem is related to your reverse proxy, please post your configuration.
• Browser (if it's a Web UI issue) - please clean your browser cache and try again, problem persists?
• Check docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @172.22.1.254 (set the IP accordingly, if you changed the internal mailcow network) and docker exec -it $(docker ps -qf name=acme-mailcow) dig +short stackoverflow.com @1.1.1.1 - output? Timeout?